Technical Support Assistant

1 week ago


Mesquite, Texas, United States Transformco Full time

Job Overview

The Technical Support Assistant plays a crucial role in aiding Service Technicians during repair operations. This position involves transporting essential components and materials necessary for the successful completion of service tasks, conducting inventory checks, and providing additional support as required.

Key Responsibilities:

  • Accompanies or meets with the Technician at specified locations to provide assistance during service calls.
  • Adheres to the instructions given by the Service Technician to facilitate product repairs, which may include physical assistance with lifting and tool handling.
  • Transports parts and supplies to the Technician as needed.
  • Aids in inventory management tasks such as conducting cycle counts and handling receiving and shipping processes.
  • Completes assignments related to fleet management, including preparing vehicles for new employees, transporting fleet vehicles, conducting inspections, and preparing vehicles for decommissioning.
  • Performs additional duties as assigned.

Qualifications:

  • Must possess a valid Driver's License for the state of employment.
  • Minimum age requirement of 18 years.

Required Skills:

  • Capability to physically assist the Service Technician in managing appliances or equipment for repair.
  • Flexibility to work varying hours, including potential overtime.
  • Ability to handle high-pressure situations and thrive in a fast-paced environment.
  • Knowledge of safety protocols to safeguard company and customer assets.
  • Effective communication skills with both the Service Technician and customers.
  • Proficiency in reading and utilizing reports as necessary.
  • Competence in reading, writing, and speaking English.
  • Familiarity with Quality Management System (QMS) guidelines.
  • Consistent attendance and punctuality.
  • Strong teamwork skills to achieve high-performance outcomes.
  • Excellent customer service abilities.
  • Adaptability to change and the ability to implement changes swiftly and effectively.
  • Positive representation of the company in all actions and behaviors.
  • Outstanding communication and listening skills.
  • Physical capability to frequently lift, carry, push, or pull up to 20 lbs, with the ability to occasionally handle heavier weights.
  • Ability to perform various physical tasks including bending, squatting, kneeling, and climbing.
  • Proficient in driving automatic transmission vehicles.

Preferred Skills:

  • Mechanical aptitude is advantageous.

Experience:

0 - 1 Years Experience

Travel Requirements:

Occasional travel (Less than 5%)

Job Function:

Repair/Installation

EEO/EOE Footer:

Equal Opportunity Employer / Disability / Vet.



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