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Restaurant Operations Supervisor

2 months ago

Battle Creek, Michigan, United States New Holland Brewing Company LLC Full time
Job Overview

Position: Floor Manager

As a key member of our Leadership team, the Floor Manager plays a vital role in overseeing the daily operations of our dining establishment. Reporting directly to the General Manager, this position involves a variety of responsibilities including scheduling, inventory management, recruitment, training, coaching, and handling employee relations.

At New Holland Brewing Company, we pride ourselves on maintaining high standards across our multiple locations. We are committed to the growth and development of our team members, fostering an environment where they can thrive while meeting our expectations.

This is a full-time, salaried role with competitive compensation and comprehensive benefits starting from day one.

What We Provide
  • An innovative and expanding company within the hospitality sector.
  • A strong organizational culture rooted in our Mission, Vision, Values, and Growth Principles.
  • A collaborative and engaging workplace that values creativity and care.
  • Full-time positions with immediate benefits.
  • A team that embodies our culture and values.
Key Responsibilities
  • Lead by example, aligning actions with our Mission, Vision, and Values.
  • Recruit, train, and develop a diverse and high-performing team.
  • Engage in leadership functions including talent management, performance evaluations, and accountability.
  • Ensure adherence to all operational policies, procedures, and standards.
  • Provide real-time coaching and constructive feedback to team members.
  • Manage operational costs effectively while enhancing employee retention and guest satisfaction.
  • Guarantee that all food and beverages are prepared and served according to established standards.
  • Oversee cash handling and ensure compliance with financial procedures.
  • Monitor dining areas, interact with guests, and manage seating arrangements.
  • Comply with all relevant health, safety, and labor regulations.
  • Track customer feedback and online reviews.
  • Ensure an exceptional experience for all guests.
  • Adapt to a fast-paced environment, making informed decisions quickly.
  • Perform additional duties as assigned.
Qualifications
  • A genuine passion for restaurant management and guest service.
  • Strong problem-solving skills and sound judgment.
  • Effective communication and team leadership abilities.
  • Proficiency in technology and operational systems.
  • A commitment to being part of a high-functioning team.
  • Ability to multitask while providing focused attention to guests.
  • A positive demeanor in high-pressure situations.
  • Availability to work various shifts, including nights and weekends.
Physical Requirements
  • Ability to stand for extended periods, up to ten hours.
  • Capability to lift and carry up to fifty pounds.
Desired Experience
  • CPR/AED Certification or willingness to obtain within 90 days.
  • Training in Bloodborne Pathogens or willingness to complete certification.
  • Experience in hospitality, service, and food & beverage sectors.
  • 3-5 years of relevant experience in the hospitality industry.
  • Degree in Hospitality Management or a related field.
  • Cicerone, Barsmarts, and ServSafe certifications or willingness to obtain.
Our Mission

At New Holland Brewing Company, we strive to enhance the quality of life for our guests.

Our Vision

We aim to create memorable moments for individuals around the world.

Our Values

We Believe * We Own * We Engage * We Lead * We Act with Integrity * We Care

How This Role Supports Our Mission
  • Deliver a remarkable guest experience by creating memorable moments.
  • Guide the team to success during each shift.