Midas Customer Experience Manager

1 week ago


Torrington, Connecticut, United States Midas - AMG Enterprises Full time
Job Description

Midas - AMG Enterprises is dedicated to providing quality services to customer vehicles. As an Automotive Service Team Lead, you will be responsible for managing and directing all service department activities in our retail store.


Responsibilities
  • Deliver exceptional customer experiences by listening and consulting customers
  • Follow up with customers on services requested, estimated completion times, etc.
  • Provide pricing estimates and promote shop service specials
  • Lead, manage, and train a team while aligning with Midas' vision, purpose, core values, and employee creed
  • Oversee technician inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
  • Maintain inventory counts and ensure overall cleanliness and organization of the facility

Benefits
  • Paid time off
  • Opportunity for advancement
  • 401(k) plan

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