Customer Service Associate

2 weeks ago


Torrington, Connecticut, United States CVS Health Full time
About CVS Health

We are a leading healthcare company committed to delivering enhanced human-centric healthcare solutions. Our mission is to bring our heart to every moment of your health, empowering individuals to take control of their well-being.

Job Summary

This role offers an exciting opportunity to join our retail team as a Sales Floor Support Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, supporting store operations, and driving sales growth. We offer a dynamic work environment with opportunities for career advancement and professional development.

Key Responsibilities
  • Provide outstanding customer service by anticipating customer needs, demonstrating empathy and care in all interactions, and actively resolving potential service issues.
  • Foster a positive shopping experience by giving warm greetings, maintaining eye contact, and offering assistance in finding additional items when needed.
  • Precision handling of cash, checks, and credit card transactions while following company policies and procedures.
  • Maintain a clean and organized sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by the store manager.
  • Support opening and closing store activities as needed.
  • Collaborate with pharmacy personnel to ensure seamless operations, including working regular shifts in the pharmacy to develop skills and advance your career.
  • Elevate customer engagement by promoting new services and loyalty programs that align with our purpose of enhancing people's health.
Requirements
  • A minimum age requirement of 16 years old.
  • Ability to stand for prolonged periods, lift up to 35 pounds occasionally, and perform other physical demands as required.
  • Detailed visual acuity for tasks such as computer terminal viewing, reading, and inspecting small parts.
Preferred Qualifications
  • Previous experience in a retail or customer service setting.
Salary and Benefits

The estimated salary range for this role is $15.69 - $22.00 per hour. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) retirement plan and employee stock purchase program. We also offer paid time off, holidays, and a fully-paid term life insurance plan. Eligible employees may participate in our Employee Stock Purchase Plan and enjoy free development courses, store discounts, and partner discounts.



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