Customer Service Representative
3 days ago
We are looking for a Customer Service Representative to join our team at Sam's Club. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members. Your primary responsibilities will be to assist members with purchasing decisions, resolve any issues they may have, and maintain a clean and organized work environment. You will also be responsible for operating front-end equipment, including cash registers, and assisting members with mobile retail applications. Your excellent communication skills and problem-solving abilities will enable you to effectively handle member inquiries and concerns. Additionally, you will contribute to achieving sales goals and improving member satisfaction by collaborating with colleagues and suggesting improvements to our operations. This position requires a strong ability to multitask, working in a fast-paced environment with frequent interruptions. You must be able to lift up to 25 pounds and stand for long periods. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity
Key Responsibilities
- Provide exceptional customer service to members, responding to their questions and resolving any issues they may have
- Maintain a clean and organized work environment, adhering to company policies and procedures
- Operate front-end equipment, including cash registers, and assist members with mobile retail applications
- Collaborate with colleagues to achieve sales goals and improve member satisfaction
- Suggest improvements to operations and participate in training programs to enhance your skills and knowledge
Requirements
- 1+ year of retail experience, preferably in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with frequent interruptions
- Basic math skills and accuracy with handling cash and operating a register
Benefits
Sam's Club offers competitive pay, as well as performance-based incentive awards. Our benefits package includes medical, vision, and dental coverage, as well as 401(k) and stock purchase options. We also offer paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Salary Range
$17.00 - $24.00 per hour, plus annual or quarterly performance incentives. Additional compensation includes premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.
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