Customer Service and Sales Specialist

3 weeks ago


Torrington, Connecticut, United States Impact Fire Full time
About Us

At Impact Fire Services, we take pride in being a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. We operate across multiple states throughout the USA, with over 30+ district office locations. Our goal is to protect lives and property from fire, and we strive to achieve this through our cohesive team spirit and customer service-oriented culture.

Job Description

The Customer Service Representative will play a critical role in strengthening relationships, ensuring customer satisfaction, and building sales within our client base. This position requires excellent communication and organizational skills, as well as the ability to interact with many types of people, both externally and internally.

Responsibilities and Expectations
  • Schedule, update, and organize recurring maintenance tasks
  • Work with the manager on incoming and existing service work
  • Identify customer needs and offer solutions
  • Maintain and update contact and account information
  • Provide support to the full-time sales team as assigned
  • Work with sales/service building current accounts and new leads
  • Share marketing material to increase sales and strengthen relationships
Requirements and Qualifications
  • Inside sales or similar experience preferred
  • Eagerness to grow the company through your efforts
  • Ability to interact with many types of people, both externally and internally
  • Comfortable with Microsoft Excel, Teams, Word, and One Note
Compensation and Benefits

We offer a competitive compensation package, including:

  • Hourly rate: $18-$22 USD
  • Weekly pay cycle every Friday
  • Career advancement opportunities
  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off, and holidays
  • Company-paid short and long-term disability
  • Immediately vested in our 401(k) company match
  • Exceptional guidance and support from our managers
  • Collaborative culture and environment
  • Robust training opportunities with company reimbursement upon achieving required licensing
  • Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions


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