Theatre Floor Staff Representative
4 weeks ago
Job Summary:
Floor Staff team members are responsible for ensuring our guests receive exceptional service. This role involves working in various areas of the theatre, including the Box Office, Concession Stand, and Usher positions.
Key Responsibilities:
- Act as a representative of Regal in a way that is consistent with our mission statement and policies.
- Handle emergency situations when called upon to do so.
- Perform general cleaning duties.
- Operate the POS system, including handling cash, credit cards, and gift cards.
- Upsell Premium Viewing Experience options.
- Ensure tickets are sold in accordance with the MPAA rating system and company policy.
- Respond to phone calls and questions from guests in a manner consistent with our guest service philosophy.
- Operate, prepare, and clean concession-related equipment.
- Comply with local, state, and federal food safety laws.
- Ensure required alcohol certification and training are current where applicable.
- Conduct in-theatre inspections to monitor picture and sound quality.
- Monitor the cleanliness and operation of theatre vending equipment.
Requirements:
- Ability to work in a fast-paced environment.
- Excellent communication and customer service skills.
- Ability to work a variety of shifts, including evenings and weekends.
- Ability to lift up to 25 pounds.
- High school diploma or equivalent required.
Language Ability:
Identify problems, gather relevant data, and note possible causes of problems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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