Housing Choice Voucher Program Manager

4 weeks ago

Sanford, United States Sanford Housing Authority Full time
Job Description

We are seeking a highly skilled and experienced Housing Choice Voucher Manager to join our team at Sanford Housing Authority. As a key member of our staff, you will be responsible for administering the Housing Choice Voucher (HCV) program, ensuring compliance with HUD regulations and guidelines.

Key Responsibilities:

  • Administer the HCV program, including program requirements and guidance as reflected in HUD regulations, handbooks, notices, forms, guides, and Agency established policies and procedures.
  • Supervise HCV staff, delegate assignments, and conduct the daily affairs of the office in a businesslike manner to ensure that the department maintains HCV subsidy allotments filled with eligible participants.
  • Perform Quality Control of file audits and inspections.
  • Enter data into the software for reporting data to HUD.
  • Prepare and submit VMS, PIC, and SEMAP in HUD's designated database.
  • Monitor agency reports to determine necessary actions.
  • Meet with owners, agents, realtors, and property management firms to explain the program and encourage participation.
  • Discuss tenant/owner complaints, program abuse, and resolve disputes between participants and landlords as appropriate.
  • Assist in the preparation and monitoring of the HCV budget, oversee the waiting list, conduct participant briefings, and train staff in occupancy, budget, and other areas.
  • Prepare and reconcile Housing Assistance Payments (HAP) to be sent to landlords.
  • Collect and submit, review, and correct Form HUD-50058, and retrieve and monitor reports in PIC.
  • Oversee the input and determination of utility allowances, contract annual Utility Allowance Studies with vendors.
  • Participate in the development of program policies and procedures, assess their effectiveness, and make recommendations.
  • Make hiring, discipline, and promotion decisions, authorize leave and overtime, evaluate and rate employee performance.
  • Ensure program records are confidentially prepared and maintained in accordance with federal regulations.
  • Prepare and submit applications and reports as requested.
  • Ensure privacy and maintain security of confidential materials.
  • Compile statistical data and prepare reports related to completed recertification, applicant folders, occupancy, and clients.
  • Oversee portability tracking, including billing and payments.
  • Balance HCV invoices to ensure accuracy.
  • Investigate reports of fraud, determine the course of action to pursue.
  • Participate in 5-year plan evaluation and revision for areas of responsibility.
  • Accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Requirements:

  • Bachelor's degree in Business, Public Administration, or a closely related field from an accredited college or university.
  • Four (4) years of experience in property management or low-income housing with increasing responsibility in a senior supervisory capacity.
  • Obtain the following Certifications within one (1) year of employment: Occupancy Specialist, Rent Calculation, Fair Housing, Enterprise Income Verification System (EIV), Low-Income Housing Tax Credit Certification, and HCV Program Management Certification.

Knowledge and Skills:

  • Ability to learn federal, state, and local laws, rules, and regulations and Agency policies and procedures pertaining to public housing.
  • Thorough knowledge of pertinent HUD regulations and Agency policies and procedures.
  • Working knowledge of interviewing techniques and record maintenance.
  • Ability to understand and follow moderately complex written and oral instructions, and communicate and relate to persons of diverse backgrounds and abilities.
  • Ability to meet and deal tactfully and courteously with the public.
  • Ability to understand and follow moderately complex written and oral instructions, and communicate and relate to persons of diverse backgrounds and abilities.
  • Ability to make routine decisions in accordance with established administrative rules, regulations, and policies.
  • Working knowledge of the operation of the Agency's computer system and applicable software.
  • Knowledge of basic math principles sufficient to perform essential job functions.
  • Ability to prepare clear, concise reports and make appropriate recommendations within the scope of responsibility.
  • Ability to use basic office equipment such as telephone, fax, copier, and computer.
  • Ability to communicate clearly, concisely, verbally, and in writing.
  • Ability to establish and maintain an effective working relationship with other employees.
  • Ability to deal effectively with situations requiring tact and diplomacy.
  • Ability to prepare clear, concise reports and make appropriate recommendations.
  • Must have strong communication skills, and good interpersonal skills including basic reading, writing, listening, and speaking skills.
  • Ability to resolve discrepancies, EIV, and PIC errors.
  • Ability to monitor and maintain an occupancy rate of 98% or better.
  • Ability to achieve a High Standard SEMAP score.

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