Customer Program Manager

2 weeks ago

Sanford, United States Bharat Forge Aluminum USA, Inc. Full time

The Customer Program Manager reports to the VP of Strategic Operations and is responsible for managing and executing customer-facing projects, ensuring alignment with client expectations, and maintaining strong relationships with Tier 1 automotive manufacturers. This role requires a hands-on, proactive leader who will coordinate across cross-functional teams, including engineering, production, quality, and logistics, to ensure the timely and quality delivery of products and services. The ideal candidate will have experience in the forging industry or a similar manufacturing environment, a deep understanding of customer requirements in automotive supply, and strong project management skills.


Duties/ Responsibilities:

 

·      Lead end-to-end program management, from project initiation to final delivery, ensuring adherence to timelines, budgets, and quality standards.

·      Develop and implement project plans, schedules, risk assessments, and resource allocations for each customer program.

·      Act as the primary point of contact for assigned customers, providing regular updates on project progress and addressing any concerns or changes.

·      Build and maintain strong, collaborative relationships with Tier 1 automotive customers.

·      Understand customer requirements, specifications, and expectations, and ensure alignment of internal processes to meet them.

·      Proactively address and resolve customer issues or delays, escalating as needed to ensure project success.

·      Collaborate with internal teams, including engineering, production, quality, and logistics, to ensure successful program execution.

·      Coordinate program kickoffs and facilitate regular meetings to review progress, milestones, and deliverables with internal teams.

·      Work with the quality department to ensure all customer specifications and standards are met throughout production.

·      Monitor program budgets and profitability, ensuring that projects are delivered within cost constraints.

·      Identify opportunities to improve efficiencies, reduce costs, and maximize profitability while meeting customer expectations.

·      Prepare financial reports and forecasts for management review, tracking progress against budget and cost savings initiatives.

·      Drive continuous improvement initiatives within the program management process, including lessons learned and feedback from customers and internal teams.

·      Develop and implement best practices for customer program management to optimize delivery and improve customer satisfaction.

·      Participate in post-program reviews and contribute to refining strategies for future programs.


Required Skills/Abilities:

·      Strong understanding of automotive manufacturing processes, particularly in forging or similar industries.

·      Proven project management skills with experience in managing large-scale customer programs.

·      Excellent interpersonal and communication skills, with the ability to build trust and credibility with both customers and internal teams.

·      Proficiency in project management software (e.g., MS Project) and ERP systems.

·      Strong analytical and problem-solving skills, with a focus on delivering results in a dynamic environment.

·      PMP or equivalent project management certification preferred.

·      Customer-focused with a dedication to exceeding customer expectations.

·      Strong organizational skills with an ability to manage multiple priorities.

·      Detail-oriented with a commitment to quality and continuous improvement.

·      Adaptable and resilient, capable of navigating complex challenges in a fast-paced environment.


Education and Experience:

·      Bachelor's degree in Engineering, Business, Project Management, or related field; advanced degree preferred.

·      Minimum of 5-7 years of program or project management experience in a Tier 1 automotive supply environment, preferably in the forging industry.

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