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Strategic Growth Manager

2 months ago

Salt Lake, Utah, United States Inside Real Estate Full time
About the Role

Inside Real Estate is a leading provider of real estate technology solutions, empowering professionals with innovative tools and expertise. We're seeking a seasoned Strategic Growth Manager to join our Marketplace Team, driving growth and customer success through strategic planning and execution.

Key Responsibilities
  • Lead the Growth Strategy Team with a customer-centric approach, prioritizing customer success and growth.
  • Develop and execute proactive customer retention strategies, analyzing customer experience and health metrics to identify key indicators and trends.
  • Contribute to the iteration of product and service offerings based on customer feedback, ensuring alignment with business objectives.
  • Act as an escalation point for complex interactions, collaborating with sales to optimize the initial and continued customer experience.
  • Define and optimize the advertising customer lifecycle by implementing processes and initiatives to improve engagement, reduce churn, and enhance customer experience.
  • Deliver transformational leadership, motivating and engaging the Growth Strategy Team to achieve exceptional results.
  • Be an inspirational role model, challenging and maximizing the strength of the team, and aligning their efforts to the mission and vision of the organization.
  • Be an expert resource for Clients/Success/Sales on advertising products in the Marketplace, communicating and consulting with clients on advertising and lead nurture services.
Requirements
  • 5 years direct customer experience.
  • 3 years in a management role.
  • 4 years Digital Marketing experience.
  • Experience with real estate is a major plus.
  • Ownership of team strategies, projects, and financial impact.
  • Champion and adept executor of change.
  • Proficient in developing individual contributors through caring and challenging.
  • Creative, diplomatic, cool under pressure, and possess strong interpersonal skills.
  • Big-picture thinking plus relentless attention to detail.
  • Exceptional written and verbal communication skills.
  • You have demonstrated success working in fast-paced, highly collaborative team environments.
  • You possess an ownership mindset and instinct for creative problem-solving.
About Inside Real Estate

We offer a competitive total rewards package, including a comprehensive benefits program, opportunities for growth and development, and a dynamic work environment. Our company culture values innovation, collaboration, and customer success, making us an ideal place to build a career.