Membership Services Representative

3 weeks ago


Montclair, Virginia, United States Montclair YMCA Full time
Job Description

At the Montclair YMCA, we are seeking a highly skilled Membership Services Representative to join our team. As a key member of our membership department, you will be responsible for providing exceptional customer service to our members, promoting a welcoming environment, and supporting the work of our Membership Director.

Key Responsibilities:

  • Provide a high level of customer service to current and potential members.
  • Successfully complete all required training and participate in required all staff events.
  • Represent membership within the community at health fairs, events, and with various entities.
  • Champion retention initiatives and work with the membership team to exceed goals.
  • Exhibit a commitment to the success of membership team events related to the annual campaign.
  • Provide valuable and relevant feedback and offer solutions regarding gaps in service and/or member concerns.
  • Attend and participate in all department staff meetings and trainings.
  • Work continually towards self-development to stay current on customer service, sales, and leadership procedures and practices.

Requirements:

  • Previous work experience in a customer-oriented environment.
  • Excellent human relation skills, good organizational and communication skills.
  • Strong team-player abilities.
  • Able to work with no supervision.
  • Works well with parents and children.
  • Ability to work various hours including mornings, nights, and weekends.
  • Current CPR and First Aid Certification or certification within 90 days of employment.

Benefits:

  • Complimentary YMCA membership.
  • Accrued PTO.
  • Enrollment in the Y's retirement program.
  • Rewards for referring qualified candidates.
  • Exclusive discounts on various products and services.

Work Schedule:

Monday to Friday

Morning Shift: 4:45 AM - 10:00 AM

Evening Shift: 4:00 PM - 9:30 PM

Weekends:

  • 6:45 AM - 12:30 PM
  • 12:30 PM - 6:30 PM

Hourly Pay Rate: $16.13 to $17.00



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