Membership Services Representative
3 weeks ago
At the Montclair YMCA, we are seeking a highly skilled Membership Services Representative to join our team. As a key member of our membership department, you will be responsible for providing exceptional customer service to our members, promoting a welcoming environment, and supporting the work of our Membership Director.
Key Responsibilities:
- Provide a high level of customer service to current and potential members.
- Successfully complete all required training and participate in required all staff events.
- Represent membership within the community at health fairs, events, and with various entities.
- Champion retention initiatives and work with the membership team to exceed goals.
- Exhibit a commitment to the success of membership team events related to the annual campaign.
- Provide valuable and relevant feedback and offer solutions regarding gaps in service and/or member concerns.
- Attend and participate in all department staff meetings and trainings.
- Work continually towards self-development to stay current on customer service, sales, and leadership procedures and practices.
Requirements:
- Previous work experience in a customer-oriented environment.
- Excellent human relation skills, good organizational and communication skills.
- Strong team-player abilities.
- Able to work with no supervision.
- Works well with parents and children.
- Ability to work various hours including mornings, nights, and weekends.
- Current CPR and First Aid Certification or certification within 90 days of employment.
Benefits:
- Complimentary YMCA membership.
- Accrued PTO.
- Enrollment in the Y's retirement program.
- Rewards for referring qualified candidates.
- Exclusive discounts on various products and services.
Work Schedule:
Monday to Friday
Morning Shift: 4:45 AM - 10:00 AM
Evening Shift: 4:00 PM - 9:30 PM
Weekends:
- 6:45 AM - 12:30 PM
- 12:30 PM - 6:30 PM
Hourly Pay Rate: $16.13 to $17.00
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