Retail Sales Associate
3 weeks ago
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. As a representative of Ross Inc., you will be expected to be engaged in tasks such as greeting Customers, treating fellow Associates with respect, efficiently following company best practice standards, maintaining a clean work area, and ensuring proper merchandise presentation.
Key Responsibilities- Safety and Security: Understands that safety is the number one priority and practices safe behaviors in everything they do.
- Customer Service: Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
- Merchandise Handling: Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
- Cleaning and Organization: Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
- Store Presentation: Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines.
- Inventory Management: Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
- Cash Handling: Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
- Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to use all Store equipment, including PDTs, registers and PC as required.
- Ability to spend up to 100% of working time standing, walking, and moving around the Store.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull and lift more than 25 pounds.
This role requires working in a fast-paced retail environment with frequent interactions with Customers and Associates. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
Equal Employment Opportunity: Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience.
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