Technology Operations Specialist

2 weeks ago


New York, New York, United States GRAMEEN AMERICA Full time
About Grameen America

Grameen America is a leading national nonprofit microfinance institution dedicated to empowering women in poverty through microloans, training, and support. Founded by Nobel Peace Prize Recipient Muhammad Yunus, we have expanded to 23 branches in 14 cities, serving over 100,000 low-income women with more than $1.5B in microloans.

Job Summary

We are seeking a highly motivated Technology Associate to support our lending operations and company headquarters. The successful candidate will assist our Technology and Innovation team with computer operations, equipment repair/installation, helpdesk support, user support (hardware/software), data management, and process innovation.

Key Responsibilities
  • Administer user accounts, equipment, and software tools.
  • Monitor, coordinate, assist, and train others in the operation of computer hardware, software, and peripherals.
  • Analyze user feedback and incorporate user recommendations/priorities into the technology roadmap.
  • Perform a broad range of customer assistance assignments using available diagnostic tools.
  • Assess and provide suggestions for equipment, software, and process needs.
  • Work closely with Grameen America's 3rd Party Managed IT Services Provider (MSP) to troubleshoot issues.
  • Document processes, policies, and procedures; execute existing ones in accordance with established protocols.
  • Coordinate with core banking, transaction, and other technology partners on day-to-day systems management.
  • Test programs and features, and assist with complex technical projects.
  • Coordinate with colleagues to resolve multi-layer problems; contribute to team goals by accomplishing duties as required.
Requirements
  • Must be highly committed to Grameen America's mission and highly motivated towards success.
  • Prior experience with customer-facing services and remote assistance highly desired.
  • Willingness to learn and apply technical details is required; background in IT or Computer Science a plus.
  • Proficiency in English and Spanish is required.
  • Problem-solving self-starter and quick learner; passion for helping others and finding solutions to their 'pain points.'
  • Knowledge of MS office suite, strong Excel capability; basic knowledge of computer hardware and software systems.
  • Excellent analytical skills; proven teamwork and communication skills (written and oral) in English and Spanish.
  • Must be willing to travel to Grameen America branches throughout the United States when safe to do so.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply.



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