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Customer Service Representative

2 months ago

Belleville, Michigan, United States American Red Cross Full time

Make a Difference in Your Community

We are seeking a dedicated Customer Service Representative to join our team at the American Red Cross. As a key member of our team, you will be responsible for:

  • Answering incoming calls for rescheduling and screening WIC applicants
  • Contacting participants to reschedule missed appointments, including via 2-way texting
  • Maintaining accurate, updated participant information
  • Ensuring our autodialer system is set properly to run

About the Role

This is an exciting opportunity to work for a leading humanitarian organization that makes a real difference in people's lives. As a Customer Service Representative, you will have the chance to work with a diverse team and make a positive impact in your community.

What We Offer

We offer a competitive salary, a flexible work schedule, and the opportunity to work for a respected organization that values its employees. If you are passionate about delivering exceptional customer service and making a difference in your community, we encourage you to apply for this role.