Guest Experience Manager

5 days ago


Farmington, Michigan, United States Stand Out For Good Full time
Join Our Team as a Guest Lead

At Stand Out For Good, we're committed to creating a safe and inclusive shopping experience for our guests. As a Guest Lead, you'll play a vital role in driving sales, improving guest satisfaction, and fostering a positive team environment.

Key Responsibilities:
  • Lead and support management in achieving store goals, including sales objectives, loss prevention, and merchandising presentation.
  • Provide exceptional guest service by building relationships, sharing product knowledge, and maintaining a clean and well-maintained store environment.
  • Foster a guest-focused team environment by anticipating guest needs, exceeding expectations, and adhering to our service standards.
  • Coach associates on guest interactions to increase transactions and capture guest opportunities.
  • Manage conflict and coach associates by applying our recommended processes, standards, and guidelines.
  • Empower and involve associates in decision-making processes and foster team commitment through support, relationship building, and recognizing individual contributions.
  • Lead by managing through change and adversity, acknowledging, interacting, and building relationships with guests.
  • Consistently receive positive, unsolicited guest feedback and communicate effectively with store management and guests.
  • Treat others fairly, with respect, and value differences, and do not pass judgment on potential guests.
  • Support an environment of learning and trust by acting as a positive role model.
Requirements:
  • Must be 18 years of age.
  • Previous retail experience preferred.
  • Physical ability to perform tasks that require prolonged standing, sitting, reaching, kneeling, and/or squatting frequently.
  • Ability to lift and carry 30 pounds regularly without assistance.

We are an equal opportunity employer and value diversity. All employment decisions are decided on the basis of qualification, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For. Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For 2023
  • #4 in Fortune Best Workplaces in RetailTM 2022
  • #93 in Best Workplaces for MillennialsTM 2023
  • #34 in Fortune Best Workplaces for WomenTM 2022


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