Guest Experience Supervisor
5 days ago
At Nemacolin Inc, we are seeking a highly skilled Guest Experience Supervisor to join our team. As a key member of our resort operations, you will be responsible for overseeing the Guest Experience administrative duties, including running reports, coding invoices, and tracking commissions.
Key Responsibilities:- Lead the Guest Experience team on their daily communications, including phone calls, texts, and emails to dispatch guest requests.
- Audit verbal and written communications on all services and facilities to each guest upon request.
- Create SOPs and provide training and support to the Guest Experience team on how to best provide guests with dining suggestions, make activity reservations, book travel arrangements, and confirm babysitting services for guests.
- Lead the Guest Experience team in confirming floral, balloon, VIP, and amenity orders.
- Audit itineraries to ensure the best possible stay for all transient guests.
- Coordinate with the Pre-Arrival/Welcome Team to ensure all requests are noted.
- Expert knowledge of SMS Host, Hapi, Spa Soft, Seven Rooms, HotSOS, Zingle, and Medallia systems.
- At least two years experience in a leadership role.
- Knowledge of resort and guest services software.
- Excellent customer/guest service skills.
- Ability to perform effectively in a fast-paced environment.
- Ability to train and motivate other associates.
- Strong organizational skills.
- Ability to effectively perform multiple tasks.
Nemacolin Inc is a world-renowned luxury resort nestled in southwestern Pennsylvania. We offer an unparalleled blend of elegance and adventure, with an array of amenities that redefine luxury. Our team is dedicated to providing exceptional service and exceeding guests' expectations.
Associate Perks:- Competitive wages.
- Exciting events.
- A full suite of benefits, discounts, and perks.
- Access to amenities at our associate community Wisteria.
We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members.
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