Customer Service Representative
7 days ago
We are a global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.
Our team is passionate about making a positive impact on our clients and communities, and we're committed to creating a workplace that is inclusive, diverse, and supportive.
Our Mission
We strive to provide an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.
Job SummaryWe're seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team in Columbia, South Carolina.
As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Responsibilities- Provide excellent customer service through active listening and effective communication
- Handle and respond to customer inquiries in a timely and professional manner
- Work with confidential customer information and maintain confidentiality
- Resolve issues on the first call by being proactive and resourceful
- Communicate effectively with customers and colleagues
- Proficient in Spanish and English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral and written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
We offer a competitive compensation package, including paid training, $17/hour plus bonuses, full benefits, paid time off, and employee wellness and engagement programs.
We're committed to creating a workplace that is conducive to happiness and a healthy work-life balance, and we believe that when employees are happy and healthy, they are more productive, creative, and engaged.
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