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Customer Service Representative
2 months ago
The Sherwin-Williams Company is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer concerns in a timely and professional manner.
Key Responsibilities- Customer Service: Provide excellent customer service to internal and external customers, ensuring that their needs are met and exceeded.
- Product Knowledge: Stay up-to-date on product features, benefits, and applications to effectively communicate with customers and make recommendations.
- Problem-Solving: Resolve customer complaints and concerns in a fair and timely manner, ensuring customer satisfaction.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service and sales support.
- Teamwork: Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
- High School Diploma or Equivalent: Required
- Customer Service Experience: 1+ year of experience in a customer-facing role, preferably in retail or sales.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Product Knowledge: Familiarity with paint and paint-related products, with the ability to learn and stay up-to-date on product features and benefits.
- Language Skills: Ability to read, write, comprehend, and communicate in more than one language, preferably Spanish.
