Patient Services Representative
2 weeks ago
The Patient Access Representative (Rep) plays a crucial role in the Patient Access Services (PAS) framework. This position encompasses a variety of responsibilities essential for both outpatient and inpatient registration processes.
Qualifications:
- High School diploma or equivalent; familiarity with medical terminology is advantageous.
- Certification in all Patient Access Services functions is required within the first year of employment.
Skills and Experience:
- Typing proficiency of 25-30 words per minute and successful completion of a clerical examination.
- Prior experience in hospital admissions, business office, or physician's office is preferred.
Knowledge Requirements:
Upon completion of training, the individual must successfully pass internal certification exams to demonstrate a comprehensive understanding of the Patient Access Services Department's competencies.
Safety Considerations:
This position is classified as NOT safety sensitive. Unity Health prioritizes the health and safety of all patients and staff. Associates engaged in the use of medical marijuana, even with a valid medical card, are not eligible for this role.
Role Responsibilities:
The PAS Rep is responsible for a range of functions, including but not limited to:
- Outpatient and inpatient registration
- Hospital cashiering and insurance verification
- Ensuring patients meet financial requirements
- Providing information to patients, families, and hospital users
- Facilitating effective communication to enhance patient flow and service delivery
- Delivering exceptional patient-focused customer service
Physical Demands:
The role requires:
- Sitting for 3-4 hours
- Standing for 3-4 hours
- Walking for 3-4 hours
- Moderate lifting of 20-25 pounds, 1-10 times daily
- Frequent fine motor skills and manual dexterity for computer use
Mental Demands:
Success in this role necessitates:
- Strong verbal and written communication abilities
- Attention to detail
- Good deductive reasoning skills
- Empathy and public interaction skills
- Collaboration and teamwork
- Ability to follow instructions and accept authority
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