Customer Experience Manager

1 month ago


Fulton, New York, United States Wilkins RV Full time
Customer Experience Manager

We're seeking a highly skilled Customer Experience Manager to join our team at Wilkins RV. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Provide expert guidance on our products and services, identifying opportunities to upsell and cross-sell.
  • Manage the customer service process from appointment to final bill, ensuring seamless and efficient service delivery.
  • Collaborate with our sales and service teams to ensure consistent and high-quality customer experiences.
  • Stay up-to-date on industry trends and competitor activity to maintain a competitive edge.

Requirements:

  • Minimum 2 years' experience in a customer-facing role, preferably in the RV industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong product knowledge and ability to identify sales opportunities.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • Competitive salary range: $50,000 - $80,000.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) and 401(k) matching program.
  • PTO and sick time.
  • Voluntary benefit program.
  • Employee referral program.
  • Employee discount.
  • RV borrowing program.

Wilkins RV is a proud dealer of new and pre-owned motorhomes, travel trailers, fifth wheels, toy haulers, and tent campers from top manufacturers. We're committed to providing exceptional customer experiences and building long-term relationships with our customers.

Apply today to join our team and become a part of our commitment to excellence



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