Customer Experience Manager

3 weeks ago


Fulton, New York, United States Wilkins RV Full time
Job Title: Customer Experience Manager

We are seeking a highly skilled and motivated Customer Experience Manager to join our team at Wilkins RV. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.

Key Responsibilities:
  • Provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
  • Oversee the entire customer service and parts experience, from appointment setting to finalizing customer bills.
  • Develop and maintain a keen understanding of our products and services, including effective service sales processes.
  • Collaborate with our team to ensure seamless communication and follow-up with customers to ensure satisfaction.
  • Comply with all company policies and procedures, maintaining a professional appearance and strong work ethic.
Requirements:
  • A minimum of 2 years' experience in customer service or a related field.
  • Motivated individual with a strong work ethic and positive attitude.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Benefits:
  • Competitive wages and benefits package.
  • Opportunities for growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

At Wilkins RV, we are committed to providing exceptional customer experiences and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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