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Customer Care Operations Leader

2 months ago

Rancho Cucamonga, California, United States Cut N Dry Restoration Full time
Join Our Team at Cut N Dry Restoration

Position Overview

Cut N Dry Restoration is seeking a dynamic and experienced Operations Manager to lead our dedicated customer care team. We are a well-established local business that prioritizes the well-being of our employees and recognizes their contributions. Our Operations Managers earn a competitive hourly wage ranging from $23 to $28, based on experience, along with opportunities for advancement, overtime, and performance incentives. We also offer an attractive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan, vacation pay, sick pay, and competitive bonus opportunities.

About Us

Cut N Dry Restoration began as a family-owned enterprise with a mission to deliver exceptional service that distinguishes us from competitors. We have successfully safeguarded numerous homes from the dangers of mold and bacteria associated with water damage. Our team of IICRC-certified technicians is committed to ensuring that our clients return to a safe and healthy living environment.

To maintain our high standards, we provide ongoing training for our staff and foster a collaborative environment where every team member contributes to our collective success. We recognize that our achievements are a direct result of our hardworking team, which is why we offer superior benefits and competitive compensation.

Are You the Right Fit?

Consider the following questions: Are you a self-motivated problem solver? Do you possess strong communication skills, both written and verbal? Are you adaptable and able to thrive under pressure? Can you effectively prioritize and delegate tasks? Do you maintain an organized and tidy workspace? Can you represent our company professionally? Are you a team player with excellent customer service abilities? Would you be able to provide clear guidance to your team? If you answered yes to these questions, we encourage you to explore this management opportunity further.

Your Role as an Operations Manager

This full-time position typically operates during standard business hours, with occasional weekend and on-call night responsibilities.

As an Operations Manager, you play a vital role in our company's success. You will oversee the client care coordinators and serve as the primary point of contact for our customers. Utilizing your customer service expertise, you will ensure that client needs are met and any issues are promptly addressed. You will collaborate with your team to guarantee that all necessary information is collected and shared with relevant departments, and that documentation is current. As part of the management team, you will ensure that your staff is meeting performance standards and adhering to company policies. You will also identify and nurture talent within your team, ensuring that individuals are in roles that suit their strengths. Your commitment to delivering exceptional customer service will contribute to our company's growth.

Qualifications
  • High school diploma or equivalent
  • Minimum of 2 years in customer service and collections
  • At least 2 years of account management experience
  • 2+ years in a management capacity
If you meet these qualifications and are prepared to excel in this management role, we would be delighted to consider you for our customer care team.