Benefits Administrator

2 days ago


Charleston, West Virginia, United States City of Charleston Full time
Job Summary

The Benefits and Leave Administrator plays a vital role in supporting the City's employee benefits programs. This position serves as a key resource for City employees, providing guidance on leave policies, employee benefits information, and insurance plans.

Key Responsibilities
  • Perform various enrollment, employee support, and data management activities.
  • Manage FMLA and other leaves by assisting employees with the request, tracking, and return to work process.
  • Serve as a liaison between City employees, timekeepers, and leave of absence providers to ensure absence is tracked, coded, and paid appropriately.
  • Serve as a liaison between City employees and plan administrators, advising employees of policy provisions and claims procedures.
  • Troubleshoot and resolve employee issues and concerns, preparing required documentation, researching information, and assisting in resolving claims issues.
  • Assist employees with completing enrollment forms and process enrollment forms, including the annual open enrollment period.
  • Recommend benefit and plan design changes as needed.
  • Establish and maintain employee benefits records and files, updating records with retirement, leave, and various other information.
  • Enter employee benefits and other data into an electronic HR/Payroll system, ensuring accuracy of data.
  • Manage electronic files between systems and audit benefit information for accuracy and consistency.
  • Review benefits bills for accuracy and initiate payment.
  • Prepare and distribute correspondence and informational materials about employee benefit plans, policies, procedures, and related information.
  • Conduct training on leave programs and present benefits overviews to new hires.
  • Assist the Benefits team with maintenance and tracking of all legally required documentation in accordance with IRS/DOL requirements.
  • Collaborate with others to ensure accurate and timely delivery of employee benefits to City employees.
Requirements
  • One year of related experience and/or training.
  • Bachelor's degree (BA/BS) or equivalent in Business Administration, Accounting, Human Resources, or a related field.
  • Valid South Carolina Driver's License.
  • Thorough knowledge of Microsoft Windows, Outlook, Excel, and Word or similar software.


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