Warranty Claim Specialist

2 weeks ago


Fountain Valley, California, United States Ultimate Staffing Full time
Warranty Analyst Job Description

At Ultimate Staffing, we are seeking a skilled Warranty Analyst to oversee warranty claims, manage technical and financial settlements, and identify product quality issues. This role requires strong analytical skills, attention to detail, and effective communication to ensure warranty targets are met.

Key Responsibilities:
  1. Dealer Warranty Claims:
    • Manage dealer warranty claims, coordinating with suppliers, finance, and affiliates.
    • Establish procedures to streamline dealer claim resolution and financial recovery plans.
  2. Data Management and Analysis:
    • Update claim data for public products, optimize performance analytics, and supervise warranty analysis across departments.
  3. Monitoring Warranty Activities:
    • Monitor field and PDC/Port warranty activities to ensure KPI targets and financial recovery plans for active accessory programs.
  4. Warranty Reports and Analysis:
    • Create weekly and monthly warranty reports, detailing risk classification, financial exposure, part performance trends, and recovery status.
  5. Program Risk Assessment:
    • Assess dealer warranty activity for program risks, ensuring compliance with all company warranty obligations.

Requirements:

  • Bachelor's degree required.
  • 4-6 years of professional-level experience in cost control and warranty analysis, preferably in the automobile industry.
  • Proficiency in word processing, spreadsheets, Access, SQL, or programming languages for scalable database applications.


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