Design Coordinator/Account Manager

4 days ago


Chicago, Illinois, United States Actalent Full time
Job Title: Design Coordinator/Account Manager

The Design Coordinator/Account Manager will serve as a liaison between regional representatives and internal teams, ensuring an exceptional customer experience from project conception through post-installation.

Key Responsibilities:
  • Field inquiries related to product technical and physical aspects
  • Coordinate with internal teams to find solutions for unique products or installations
  • Manage multiple incoming orders with unique requirements and timelines
  • Maintain strong relationships with customers, sales reps, and designers
  • Generate and analyze sales and pipeline reports
  • Control project flow from start to shipping phase, ensuring timely and budget-friendly completion
  • Analyze initial project requirements
  • Update internal databases as project status changes
  • Produce order acknowledgements for each project
  • Maintain and archive internal and external communication for each project using NetSuite and Outlook
Collaboration with Internal Teams:
  • Communicate directly with designers and engineers after project handoff
  • Follow up on status of samples and drawings completed during quotation phase
  • Work with Architectural Project Managers to establish large project timelines and phasing
  • Attend weekly meetings with Production and Engineering to review time-sensitive projects
  • Provide problem resolution and verbal/written reports with issues, implications, and potential courses of action
Communications with Clients and Representatives:
  • Lead project intake meetings and communicate next steps and timelines with clients
  • Provide subject matter expertise on product designs, as needed
  • Update customers on shop drawing status and request additional information, as needed
  • Communicate tracking information to customers once project has shipped
  • Support assigned reps and send bi-monthly project reports
Requirements:
  • Bachelor's Degree in Design, Architecture, or related field (highly preferred)
  • Minimum 2+ years of work experience in a sales support role
  • Ability to coordinate projects between multiple departments
  • Able to work in a fast-paced environment
  • Knowledge of the design process
  • Excellent communication, customer service, and multi-tasking abilities

The starting salary for this role is $60,000-$68,000 depending on experience.



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