Patient Experience Liaison
3 days ago
Atlantic Health System is seeking a Part-Time Patient Experience Liaison for the Greeters & Screeners Department at Chilton Medical Center. The successful candidate will be responsible for addressing and greeting patients and visitors upon arrival, offering direction and assistance as required.
Key Responsibilities:- Provide exceptional patient experience by addressing and greeting patients and visitors, offering direction and assistance as required.
- Utilize skills and experience to enhance patient care experience for family members of patients.
- Collaborate with team members, staff, and physicians to ensure seamless patient care.
- Analyze and resolve complaints and concerns, communicating issues to appropriate staff.
- Work with individuals or departments to minimize service delays and communicate delays to patients and families.
- Identify and implement systems and processes to increase efficiency and reduce costs while maintaining service/mission quality.
- Provide data on patient care issues, maintain reports, analyze trends, and forward information to appropriate departments for action.
- High School Diploma or GED required.
- Bachelor's degree in Healthcare or relevant area preferred.
- Excellent communication skills.
- Customer service focused.
- Ability to read, write, and speak English.
Atlantic Health System is a leading non-profit healthcare system in the nation, committed to delivering high-quality care to our patients. Our facilities and sites of care include Morristown Medical Center, Overlook Medical Center, Newton Medical Center, Chilton Medical Center, and more. We have received numerous awards and recognition for our services, including being named one of the 100 Best Companies to Work For by FORTUNE magazine.
We are committed to creating a safe and respectful environment for our patients, team members, and communities. Our team members are our greatest asset, and we strive to provide opportunities for growth and development. If you are passionate about delivering exceptional patient experience and are committed to excellence, we encourage you to apply for this exciting opportunity.
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Patient Experience Liaison
3 weeks ago
Pompton Plains, United States Atlantic Health System Full timeAtlantic Health System is seeking a Part-Time Patient Experience Liaison for the Greeters & Screeners Department at Chilton Medical Center. Required hours are 3:00PM - 11:00PM including every other weekend (as required by department). Essential Functions/Responsibilities: + Addresses and greets patients and visitors upon arrival and offers direction and...
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Patient Experience Liaison
1 week ago
Pompton Plains, United States Atlantic Health System Full timeJob Description Atlantic Health System is seeking a Part-Time Patient Experience Liaison for the Greeters & Screeners Department at Chilton Medical Center. Required hours are 3:00PM - 11:00PM including every other weekend (as required by department). Essential Functions/Responsibilities: Addresses and greets patients and visitors upon arrival and offers...
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