Patient Experience Liaison
2 months ago
Atlantic Health System is seeking a Part-Time Patient Experience Liaison for the Greeters & Screeners Department at Chilton Medical Center. Required hours are 3:00PM - 11:00PM including every other weekend (as required by department).
Essential Functions/Responsibilities:
- Addresses and greets patients and visitors upon arrival and offers direction and assistance as required.
- Utilizes the skills and provide experience to the family members of the patient for patient care experience.
- Works with the team members, staff and physicians.
- Analyzes and resolves complaints and concerns and communicates issues to appropriate staff.
- Works with individuals or departments to minimize service delays and communicates delays to patients and families.
- Identifies and implements systems and processes to increase efficiency and reduce costs while maintaining service/mission quality.
- Provides data on patient care issues, maintains reports, analyses trends, and forwards information to appropriate departments for action.
- Performs other related duties as assigned.
- High School Diploma or GED required.
- Bachelor's degree Healthcare or relevant area preferred.
- Excellent communication skills.
- Customer service focused.
- To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
- Retail/Hospitality experience preferred.
- Bilingual preferred.
- 2-years' experience in Healthcare, Customer Service, Hospitality or relevant area preferred.
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit, NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children's Hospital, Morristown, NJ
- CentraState Healthcare System, Freehold, NJ
- Atlantic Home Care and Hospice
- Atlantic Mobile Health
- Atlantic Rehabilitation
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
- Best Places to Work in Healthcare - Modern Healthcare
- 150 Top Places to work in Healthcare - Becker's Healthcare
- 100 Accountable Care Organizations to Know - Becker's Hospital Review
- Best Employers for Workers over 50 - AARP
- Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
- One of the 100 Best Workplaces for "Millennials" Great Place to Work® and FORTUNE® magazine
- One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
- Official Health Care Partner of the New York Jets
- NJ Sustainable Business
Located in Pompton Plains, New Jersey, Chilton Medical Center has been ranked the top mid-sized hospital in NJ for six years in a row, according to Castle Connolly. The Leapfrog Group gave us an "A" Hospital Safety Grade and we've received the Lifeline Bronze Receiving Quality Achievement Award from the American Heart Association. In addition, The Joint Commission recognized us as a Primary Stroke Center. We were awarded the American Heart Association/American Stroke Association's Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award with Target: Stroke Honor Roll Elite. We achieved Magnet® recognition from the American Nurses Credentialing Center. ANCC's Magnet Recognition Program® identifies superior quality in nursing care and is the highest national honor for nursing excellence.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
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