Expeditor - Customer Service Liaison

2 weeks ago

West Sand Lake, United States Hannaford Full time
About the Role

We are seeking a highly skilled Expeditor to join our team at Hannaford To Go. As a key member of our customer service team, you will be responsible for ensuring a seamless and efficient experience for our customers.

Key Responsibilities
  • Organize and prioritize shop and pickup processes to ensure timely and accurate order fulfillment.
  • Conduct order reviews to ensure accuracy and quality of products.
  • Check code dates and fresh product quality, with a focus on produce, to ensure the highest quality items are delivered to our customers.
  • Count parcels to ensure accuracy and stage orders for consolidation when necessary.
  • Setup shopper carts and partner with department leaders to ensure items requiring preparation are handled properly.
  • Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers.
  • Monitor and manage all last-mile delivery orders through applicable dashboards.
  • Answer phone calls to address customer questions and arrivals, and adhere to order wait time and order completeness goals.
  • Handle cash pickups and change orders as requested, logging as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of age-restricted items.
Requirements
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.
Physical Requirements

We care about our associates, so we want to be clear on some of the physical requirements of this role.

  • Perform repetitive hand and arm motions while standing/walking during the majority of the shift.
  • Ability to wear the shopping device, hands-free while shopping orders.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers, and household cleaners.
  • Have sufficient visual acuity to read the handheld unit display screen as well as check identification cards, checks, invoices, and other written documents.
Equal Opportunity Employer

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.

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