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Customer Service Liaison

2 months ago

Salt Lake, Utah, United States Belong Home, Inc. Full time

**Job Summary**

We are seeking a highly organized and detail-oriented Customer Service Liaison to join our team at Belong Home, Inc. As a key member of our operations team, you will be responsible for managing the delivery of in-home services to our customers.

**Key Responsibilities**

  • Own details of on-going repairs and provide inputs (urgency, type of work needed, etc) for Operations to schedule
  • Own communication with vendors about repair questions, work order changes, etc.
  • Help schedule vendors and organize Operations Coordinators
  • Coordinate a variety of vendor-related maintenance tasks and projects for our community members, homeowners, operations, and experience team
  • Leverage software to improve efficiency and organization
  • Report on KPIs regarding speed, efficiency, and revenue
  • Work cross-functionally with Experience to ensure all activities are carried out accurately and punctually
  • Scheduling and coordinating pros and vendors
  • Ensuring billing is done within 24 hours of projects completing
  • Work on-site in the office 4-5 days a week

**Requirements**

  • Strong desire to work at a startup
  • Associates degree
  • 1-2 years of experience in a client-facing role or call center
  • Excellent written and verbal communication skills
  • Comfortable using Google spreadsheets and learning new software