Member Team Lead

4 weeks ago


Allentown, Pennsylvania, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for overseeing the daily operations of our store, ensuring that our members receive exceptional service and that our store runs smoothly and efficiently.

Key Responsibilities
  • Supervise and train associates to ensure they are providing excellent member service
  • Assist management with the supervision of associates, including assigning duties and communicating goals and feedback
  • Provide direction and guidance to associates on member service approaches and techniques
  • Ensure compliance with company policies and procedures
  • Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events, complete and maintain marketing recaps, and strive to meet membership goals
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and maintaining parking lot cleanliness
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, and providing advice, feedback, and support to ensure timelines and work quality are achieved
Benefits

As a Member Team Lead at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and other great benefits, including:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements

To be successful as a Member Team Lead at Sam's Club, you will need:

  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications

Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others


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