Shift Leader

4 weeks ago


Allentown, Pennsylvania, United States Dunkin' Full time

We are seeking a skilled Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and deliver a great and friendly guest experience.

Key Responsibilities:

  • Support a respectful team environment
  • Communicate shift priorities, goals, and results with team members
  • Provide coaching and feedback to crew members
  • Create and maintain a guest-first culture in the restaurant
  • Resolve guest issues and ensure Brand standards are executed

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)

Competencies:

  • Great Focus: Understands and exceeds guest expectations, needs, and requirements
  • Passion for: Sets and maintains high standards for self and others, acts as a role model
  • Problem Solving and Decision Making: Identifies and resolves issues and problems

Dunkin' is the world's leading baked goods and coffee chain, serving more than 3 million customers each and every day. We prioritize what you need to get you on your way.


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