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Customer Experience Director

2 months ago

Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time
Job Description

**Job Summary**

We are seeking a highly skilled and experienced Customer Experience Director to join our team at Johnson Health Tech Companies. As a key member of our organization, you will be responsible for creating a best-in-class customer experience across our Horizon, BowFlex, and Schwinn brands.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and lead a team of customer service representatives to ensure exceptional customer experience
  • Collaborate with cross-functional teams, including sales, marketing, and IT, to identify and resolve customer issues
  • Analyze customer feedback and data to inform business decisions and drive growth
  • Stay up-to-date on industry trends and best practices in customer experience management

Requirements:

  • Minimum 5-10 years of experience in customer service or a related field
  • Proven track record of improving customer satisfaction and loyalty
  • Strong leadership and management skills, with experience leading a team
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed business decisions

Preferred Qualifications:

  • Experience in the fitness industry or a related field
  • Knowledge of customer relationship management (CRM) software and other customer service tools
  • Experience with sales, marketing, and IT teams

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment