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IT Systems Support Analyst

2 months ago

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Job Overview

Position Summary: The IT Applications Analyst plays a crucial role within the Information Technology department, focusing on the support of software implementations, the rollout of new features, user training, and ongoing support for all internal applications.

Key Responsibilities:

  1. Deliver application support for all internal systems.
  2. Evaluate workflows proactively and suggest enhancements based on system capabilities.
  3. Possess a comprehensive understanding of EMR functionalities and contribute to the development of training plans for various roles.
  4. Ensure that both verbal and written communications are clear, precise, and accurate.
  5. Assist in defining and adjusting clinical templates in alignment with clinical workflows and EMR functionalities.
  6. Serve as a subject matter expert for the EMR application, providing training and support to super users.
  7. Resolve system-related issues promptly and accurately with minimal supervision.
  8. Collaborate with EMR vendors to address complex issues efficiently.
  9. Identify upcoming EMR functionalities and facilitate training prior to their release.
  10. Utilize software maintenance and reporting tools as necessary.
  11. Employ analytical and problem-solving skills effectively.
  12. Proactively identify opportunities for process, workflow, and application improvements.
  13. Perform additional duties as required.

Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required:

Language Proficiency:

Ability to read, analyze, and interpret various business documents, professional journals, technical procedures, or governmental regulations. Proficient in writing reports, business correspondence, and procedural manuals. Capable of effectively presenting information and addressing inquiries from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to perform calculations involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Familiarity with basic algebra and geometry concepts.

Reasoning Skills:

Ability to solve practical problems and manage a variety of concrete variables in situations with limited standardization. Competence in interpreting various instructions provided in written, oral, diagrammatic, or scheduled formats.

Technical Skills:

Successful candidates should possess knowledge of Microsoft Word and Microsoft Excel. Ability to troubleshoot basic computer, printer, and peripheral device issues, both hardware and software-related.

Education and Experience:

Associate's degree (A.A. / A.S.) or equivalent from a two-year college or technical school; or two to four years of relevant experience and/or training; or a combination of education and experience. A minimum of one year of project management experience overseeing small to medium-sized projects is preferred.

Equipment Utilized:

  • Computers
  • Printers
  • Switches
  • Servers
  • Phone systems

Essential Skills and Attributes:

  • Strong oral and written communication skills
  • Effective time management abilities
  • Capability to handle multiple tasks simultaneously
  • Problem-solving aptitude
  • Self-motivated
  • Critical thinking skills
  • Professional demeanor

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While executing the responsibilities of this role, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, and communicate effectively. The employee may frequently need to climb or maintain balance, and occasionally taste or smell. The employee must be able to lift and/or move up to 15 pounds regularly.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this position.

The noise level in the work environment is typically moderate, and the employee must be able to manage significant stress levels.