Patient Access Associate

1 week ago


Hopkinsville, Kentucky, United States Jennie Stuart Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Associate to join our team at Jennie Stuart Health. As a Patient Access Associate, you will play a critical role in ensuring the smooth and efficient registration process for patients, while providing exceptional customer service and maintaining accurate records.

Key Responsibilities
  • Register patients for admissions, emergency, and outpatient services in a timely and accurate manner.
  • Verify insurance coverage and explain financial obligations to patients.
  • Collect patient payments and issue receipts.
  • Pre-register scheduled patients and maintain accurate records.
  • Answer incoming phone calls and provide assistance to patients, visitors, and staff.
  • Maintain a positive and professional representation of the organization at all times.
Requirements
  • High school graduate or equivalent required.
  • Associate's or Bachelor's degree in healthcare administration, business administration, or related field desired.
  • At least 1-3 years of customer service, administrative, and/or data entry experience required.
  • Experience in a healthcare environment preferred.
Preferred Qualifications
  • Basic knowledge of Mckesson and AccuReg.
  • Medical terminology knowledge.
  • ICD-10, CPT, HCPCS codes and coding processes knowledge.
  • Strong understanding and comfort level with computer systems.
Working Conditions

This position requires the ability to work in a fast-paced environment and maintain accuracy and attention to detail in a high-volume setting. The ideal candidate will be able to work effectively in a team environment and provide exceptional customer service to patients, visitors, and staff.



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