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Patient Access Coordinator

2 months ago

Hopkinsville, Kentucky, United States Jennie Stuart Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Jennie Stuart Health. As a Patient Access Coordinator, you will play a critical role in facilitating patient scheduling and ensuring timely access to medical care.

Key Responsibilities
  • Facilitate Patient Scheduling: Schedule, cancel, and confirm patient appointments according to policy, ensuring seamless communication between medical providers, administrative staff, and patients.
  • Provide Exceptional Customer Service: Maintain a high level of customer satisfaction by providing empathetic responses, active listening, and resolving issues in a timely manner.
  • Manage Scheduling Services: Interview callers to obtain necessary information, pre-register patients, and verify insurance eligibility.
  • Review Care Gap Reports: Proactively contact patients to schedule needed services, ensuring timely follow-up and care coordination.
  • Collaborate with Practice Teams: Work closely with medical staff to address clinical needs, scheduling changes, and future patient-scheduling challenges.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: One year or more experience in a medical setting, preferably with inbound high-volume call experience.
  • Skills: Excellent interpersonal, verbal, and written communication skills, with a basic understanding of health insurance and medical terminology.
What We Offer

As a Patient Access Coordinator at Jennie Stuart Health, you will have the opportunity to work in a dynamic and patient-centered environment, with a focus on delivering exceptional care and service. If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.