Customer Success Manager

3 weeks ago

Concord, New Hampshire, United States Enerex Full time

{"h1": "Customer Success Analyst at Enerex", "p": "As a key member of our team, you will play a pivotal role in ensuring our clients have a seamless and successful experience with our software. Your responsibilities will include customer onboarding, comprehensive training, detailed documentation, and ongoing support to help customers maximize the value of our products.", "ul": [{"li": "Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition to our platform."}, {"li": "Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software."}, {"li": "Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage."}, {"li": "Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk."}, {"li": "Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products."}, {"li": "Collaborate Cross-Functionally: Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs."}], "h2": "Qualifications", "ul": [{"li": "Proven experience in a customer-facing role, ideally within SaaS or software industries."}, {"li": "Industry knowledge of the energy sector is preferred."}, {"li": "Familiarity with Zendesk or similar customer support software is a plus."}, {"li": "Strong written and verbal communication skills."}, {"li": "Will take ownership of a project and see it through to completion, even with obstacles."}, {"li": "Is a self-starter with a strong work ethic and superior attention to detail."}, {"li": "Can work individually, but has a team player mentality and the ability to gel with an established team."}, {"li": "A passion for helping customers succeed, with a proactive, solutions-focused approach."}], "h2": "Additional Information", "ul": [{"li": "Work from your home office - potential for occasional marketing trip."}, {"li": "Health Insurance - premium paid 100% for employee."}, {"li": "Paid Time Off - 3 weeks + company holidays."}, {"li": "A dynamic and collaborative work environment where teamwork is key."}, {"li": "Opportunities for growth and professional development."}, {"li": "A culture that celebrates progress and success."}, {"li": "A chance to be part of a mission-driven company committed to simplicity, trust, and innovation."}]

  • Customer Success Manager, Regional Lead

    2 weeks ago

    Concord, New Hampshire, United States Worldly Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in the Americas region. As a Customer Success Manager, you will play a critical role in ensuring our clients achieve maximum value from our sustainability software.You will be responsible for guiding customers through the implementation process, providing ongoing support...

  • Customer Success Associate

    2 weeks ago

    Concord, New Hampshire, United States Worldly Full time

    Job DescriptionAbout WorldlyWorldly is a leading provider of impact intelligence solutions, trusted by 40,000 global brands and retailers to accelerate business transformation. Our platform delivers real-time data on supplier performance, product impact, and trends analysis, enabling companies to make informed decisions and drive positive change.The RoleWe...

  • Customer Service Representative/Account Manager

    4 weeks ago

    Concord, New Hampshire, United States Graphic Packaging International Full time

    Job Title: Customer Service Representative/Account ManagementGraphic Packaging International is seeking a highly motivated and detail-oriented Customer Service Representative/Account Management to join our team in Concord, NH. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and account...

  • Employee Success Advocate

    2 weeks ago

    Concord, New Hampshire, United States BAY AIR SYSTEMS INC Full time

    Job Title: Employee Success PartnerAt BAY AIR SYSTEMS INC, we are seeking a highly skilled Employee Success Partner to join our team. This role is responsible for building a great place to work, guiding and coaching employees to achieve their career and personal/financial goals, and providing career success support for all employees.Key...

  • Client Success Operations Specialist

    3 weeks ago

    Concord, New Hampshire, United States Flywire Full time

    Job Title: Client Success Operations SpecialistAt Flywire, we're on a mission to deliver the world's most important and complex payments. We're seeking a highly motivated and forward-thinking Client Success Operations Specialist to support our B2B clients.Key Responsibilities:Provide exceptional support to B2B clients, covering operational inquiries and...

  • Customer Service Manager

    1 week ago

    Concord, New Hampshire, United States Atlantic Aviation Full time

    About Atlantic AviationAtlantic Aviation is a leading provider of aviation services, with a presence at over 100 fixed base operator (FBO) locations across the US. We offer a wide range of services, including fueling and line services, hangar and ramp storage, and modern executive terminals for passengers and crews.Job SummaryWe are seeking a highly...

  • Project Manager for Customer Training and Documentation

    4 weeks ago

    Concord, New Hampshire, United States Blue Horizon Solutions Full time

    About Blue Horizon SolutionsWe are a leading provider of innovative learning environments for companies worldwide. With our Learning Experience Platform, we are advancing the digital learning landscape and supporting our clients in the areas of Learning Management, Didactics, Learning Material Development, and Media Design.Your RoleWe are looking for a...

  • Assistant Manager

    3 weeks ago

    Concord, New Hampshire, United States Bagel Works Full time

    About UsThe Bagel Works Caf is a growing regional chain of community-minded cafes, dedicated to providing the highest quality food and exceptional customer service. Our cafes reflect the unique character and needs of the communities we serve, and we're committed to sourcing healthy, local ingredients for our menu items.Our MissionWe strive to contribute to...

  • B2B Customer Service Specialist

    2 weeks ago

    Concord, New Hampshire, United States Search Solution Group Full time

    Job Title: B2B Customer Care RepresentativeJob Summary: We are seeking a highly skilled B2B Customer Care Representative to join our team at Search Solution Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service while handling inquiries, resolving issues, and supporting sales efforts.Key...

  • Assistant Manager

    2 weeks ago

    Concord, New Hampshire, United States Bagel Works Full time

    About UsThe Bagel Works Caf is a growing regional chain of community-minded cafs dedicated to providing the highest quality food and friendliest customer service. Our mission is to contribute to the health and well-being of our customers, team members, communities, and the environment.Job OverviewWe're seeking a motivated and experienced food service...

  • Account Manager

    2 weeks ago

    Concord, New Hampshire, United States Tyndale Company, Inc Full time

    Job OverviewTyndale Company, Inc. is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for cultivating trusted relationships with new and existing customers, successfully managing our customer onboarding process, and driving retention and satisfaction through exemplary support and service.This is a...

  • RV Customer Service Representative

    3 weeks ago

    Concord, New Hampshire, United States Blue Compass RV Charlotte Full time

    Customer Service Representative - RV SalesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - RV Sales. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a seamless experience throughout their RV...

  • Customer Service Representative

    3 weeks ago

    Concord, New Hampshire, United States Naman Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Homewood Suites Concord NC. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds our guests' expectations.Key ResponsibilitiesMaintain and promote a culture of...

  • Customer Service Representative

    2 weeks ago

    Concord, New Hampshire, United States Domino's Franchise Full time

    Job Opportunity at Domino's FranchiseWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the success of our franchise.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Concord, New Hampshire, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent customer service and support to customers in a retail environmentWork...

  • Assistant Manager

    2 weeks ago

    Concord, New Hampshire, United States VIP Tires & Service Full time

    Assistant ManagerKey Responsibilities:Customer Focus: Deliver exceptional customer experiences by building relationships, educating customers about vehicle conditions, and following VIP processes.Team Leadership: Lead the team in the absence of the Service Manager, ensuring effective communication, teamwork, and safe operations.Safety and Compliance:...

  • General Manager

    1 week ago

    Concord, New Hampshire, United States SE Co-Brand Ventures LLC Full time

    Job Title: General ManagerWe are seeking a highly motivated and experienced General Manager to lead our Auntie Anne's Pretzels store at Concord Mills Mall. As a General Manager, you will be responsible for the overall success of the store, including sales growth, customer satisfaction, and employee development.Key Responsibilities:Lead and manage a team of...

  • Customer Service Representative

    2 weeks ago

    Concord, New Hampshire, United States The Sherwin-Williams Company Full time

    Job SummaryThis is a full-time position that plays a crucial role in the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs and provide solutions to their problems.Key ResponsibilitiesProvide excellent customer service to ensure maximum client satisfactionDetermine customer needs and...

  • RV Customer Service Representative

    3 weeks ago

    Concord, New Hampshire, United States RV Retailer, LLC Full time

    Transform Your Career with Blue Compass RVWe are seeking a highly motivated and customer-focused Part-time Receptionist to join our dynamic team at Blue Compass RV. As a key member of our sales team, you will play a vital role in delivering exceptional customer experiences and contributing to the growth and success of our organization.What We...

  • NetSuite Sales Account Manager

    3 weeks ago

    Concord, New Hampshire, United States Oracle Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Account Manager to join our team at Oracle NetSuite. As a Sales Account Manager, you will be responsible for maintaining relationships with our existing customers and identifying new sales opportunities to drive growth and revenue.Key ResponsibilitiesDevelop and execute sales strategies to...