B2B Customer Service Specialist

2 weeks ago

Concord, New Hampshire, United States Search Solution Group Full time
Job Title: B2B Customer Care Representative

Job Summary: We are seeking a highly skilled B2B Customer Care Representative to join our team at Search Solution Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service while handling inquiries, resolving issues, and supporting sales efforts.

Key Responsibilities:

  • Develop and implement strategic approaches to improve and boost the Spare Parts Business, including the management of inventory and related activities.

  • Maintain close relationships and ongoing contact with existing customers to understand market needs, identify new business opportunities, and establish long-term partnerships.

  • Create a strong network of local and international suppliers, prioritizing vendors based on their performance and establishing workflow preferences to benefit Spare Parts activities.

  • Work closely with the local team to seek and provide support related to Spare Parts, analyzing and understanding customer buying behavior to optimize inventory and maximize selling opportunities.

  • Monitor the local marketplace to identify price levels, competitor activities, suppliers, and new opportunities, implementing periodic reporting tools to show progress status and highlighting recommended changes in strategy and approach.

  • Establish a new shipment process and closely monitor all shipment activities, seeking partners able to deliver according to expectations and with cost-effective solutions.

  • Manage customer comments, complaints, and suggestions as opportunities for improvement and future business.

Requirements: To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You should also have a strong understanding of customer service principles and practices, as well as experience in a similar role.

What We Offer: In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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