Parking Operations Supervisor

2 days ago


Asheville, North Carolina, United States City of Asheville, NC Full time
About the Opportunity

The City of Asheville is seeking a qualified candidate to fill the position of Parking Operations Supervisor (Weekend) in the Transportation department. This role will oversee weekend parking operations, ensuring efficient and optimal staffing based on traffic volumes, events, and special needs.

Key Responsibilities
  • Manage and supervise weekend parking operations, ensuring adequate coverage and optimal staffing.
  • Oversee the provision of customer service, fee collection, and cleanliness of parking facilities.
  • Monitor and inspect parking facilities and equipment, including parking structures, elevators, emergency phones, and pay-in-lane machines.
  • Coordinate and manage staffing schedules to ensure adequate coverage, including supervising City Parking Attendants and contracted event staff.
  • Handle customer inquiries, complaints, and service requests related to parking operations, providing resolutions to routine and complex issues.
  • Assist in the investigation of vehicle damage, personal injuries, and damage to City property, coordinating with vendors and maintenance staff as needed.
  • Facilitate the coordination of parking operations for special events, including determining staffing needs and supervising contracted special event staff.
  • Ensure that all departmental documentation is processed accurately and in a timely manner, including facility condition reports and timesheets.
Requirements
  • Associate degree in Business or a related field, or equivalent combination of education, training, and experience.
  • Two years of experience in parking operations.
  • Valid North Carolina driver's license.
  • Ability to supervise and manage a team, apply data utilization, and demonstrate proficiency in essential functions.
About the City of Asheville

The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.

Benefits
  • Salary: $24.76 per hour.
  • 13 paid holidays, 12 paid sick days, and 10 paid vacation days.
  • Full access to the City of Asheville's benefit suite, including Medical, Dental, and Life insurance options.
  • Enrollment in the North Carolina State Pension Plan and NC State 401K with company matching funds.


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