Parking Operations Supervisor
6 days ago
We are seeking a highly skilled and experienced Parking Operations Supervisor to join our team at the City of Asheville, NC. As a key member of our Transportation department, you will be responsible for overseeing weekend parking operations, ensuring the smooth functioning of our parking facilities, and providing exceptional customer service.
Key Responsibilities- Manage Weekend Parking Operations: Supervise and coordinate weekend parking operations, ensuring efficient and optimal staffing based on traffic volumes, events, and special needs.
- Provide Customer Service: Oversee the provision of customer service, fee collection, and cleanliness of parking garages, lots, public restrooms, and office areas.
- Monitor and Inspect Facilities: Monitor and inspect parking facilities and equipment, including parking structures, elevators, emergency phones, and pay-in-lane machines.
- Coordinate Staffing Schedules: Coordinate and manage staffing schedules to ensure adequate coverage, including supervising City Parking Attendants and contracted event staff.
- Handle Customer Inquiries: Handle customer inquiries, complaints, and service requests related to parking operations, providing resolutions to routine and complex issues.
- Investigate Incidents: Assist in the investigation of vehicle damage, personal injuries, and damage to City property, coordinating with vendors and maintenance staff as needed.
- Coordinate Special Events: Facilitate the coordination of parking operations for special events, including determining staffing needs and supervising contracted special event staff.
- Process Departmental Documentation: Ensure that all departmental documentation is processed accurately and in a timely manner, including facility condition reports and timesheets.
- Associate Degree in Business or Related Field: Possess an Associate degree in Business or a related field, or have at least 4 years of experience in a related field.
- Experience in Parking Operations: Have at least 2 years of experience in parking operations or a related field.
- Supervisory Experience: Have experience supervising or managing staff in a parking operations environment.
- Valid Driver's License: Possess a valid North Carolina driver's license.
- Competitive Salary: A competitive salary of $24.76 per hour.
- Benefits Package: A comprehensive benefits package, including medical, dental, and life insurance options, as well as enrollment in the North Carolina State Pension Plan and NC State 401K with company matching funds.
- Opportunities for Advancement: Opportunities for advancement and professional growth within the City of Asheville, NC.
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