Account Services Specialist

7 days ago


Plano, Texas, United States LH Global Consulting Full time

At LH Global Consulting, we are seeking a highly skilled and motivated Account Services Associate to join our team. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have strong administrative skills.

Job Overview

The Account Services Associate will be responsible for processing requests from multiple channels, adhering to company policies and procedures, and meeting key performance indicators (KPIs). This role requires flexibility, adaptability, and excellent communication skills.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as opportunities for professional growth and development.

Key Responsibilities
  1. Process requests in accordance with Account Servicing SLAs, prioritizing tasks, maintaining quality standards, and ensuring compliance with communication expectations.
  2. Generate, send, and retain documents as requested, ensuring accuracy and adherence to company policy and procedures.
  3. Provide exceptional customer service through general incoming calls, follow-up calls, and email responses.
  4. Participate in coaching and development sessions to enhance individual performance and departmental efficiency.
  5. Perform other duties as assigned by management.
Requirements
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to multitask and follow workflow processes.
  • Self-motivation and adaptability in a fast-paced team environment.
  • Proficiency in Microsoft Office Suite and general office equipment.
  • High school diploma or equivalent required; automotive finance experience preferred.


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