Customer Service Liaison

3 weeks ago


Pasco, Washington, United States Aerobodies Fitness Full time
Aerobodies Fitness seeks a Customer Service Liaison to provide exceptional support to our clients.

As a key member of our team, the Customer Service Liaison will be responsible for interacting with customers on a daily basis, providing them with information about our products and services, answering questions, resolving issues, and working closely with team members to ensure details and deadlines are met.

Key Responsibilities:
  1. Conduct scripted survey calls for high-level clients to gather valuable insights.
  2. Submit data from calls into our system and maintain accurate records on Excel spreadsheets.
  3. Collaborate with the Project Manager to generate monthly reports, providing actionable insights to drive business growth.
  4. Oversee team performance and progress, ensuring deadlines are met when the Project Manager is unavailable.
  5. Participate in virtual meetings with clients, providing feedback and explanations on reports.
  6. Attend weekly meetings with the Project Manager to discuss updates, questions, and workflow.
Requirements:
  1. Proficient in Microsoft Office, particularly Excel, with intermediate to advanced skills.
  2. Effective communication skills, both verbal and written, with the ability to listen actively.
  3. Detail-oriented, with a keen eye for spotting overlooked details in reports.

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