Customer Service Team Lead
4 weeks ago
As a Customer Care Lead at Lineage Logistics Holding, LLC, you will be responsible for leading and training a team of customer service representatives. This role requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Plan, assign, and direct the work of a customer care team
- Ensure timely customer follow-up on all issues or concerns
- Act as liaison between operations and customers by managing account and account needs
- Communicate concerns and route reports to appropriate team members
- Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
- Provide ongoing training to team members as needed
- 2 years customer service experience in a warehouse and/or logistics environment
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Basic math skills
- Demonstrated phone and email skills
- Ability to work a flexible work schedule and shift, including weekends if needed
At Lineage Logistics Holding, LLC, we value respect and care about our team members. We offer a safe, stable, reliable work environment, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
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Customer Service Team Lead
3 weeks ago
Pasco, Washington, United States Lineage Logistics Holding, LLC Full timeJob Summary:As a Customer Service Team Lead at Lineage Logistics Holding, LLC, you will be responsible for leading and training a team of customer service representatives. Your primary goal will be to ensure timely customer follow-up on all issues or concerns, while also acting as a liaison between operations and customers. Key Responsibilities:Plan, assign,...
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Customer Service Lead
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Customer Service Lead
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Auto Service Team Lead
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Customer Service Representative
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Customer Service Associate
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Customer Service Representative
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