Customer Service Team Lead
3 weeks ago
As a Customer Service Team Lead at Lineage Logistics Holding, LLC, you will be responsible for leading and training a team of customer service representatives. Your primary goal will be to ensure timely customer follow-up on all issues or concerns, while also acting as a liaison between operations and customers.
Key Responsibilities:
- Plan, assign, and direct the work of a customer care team
- Ensure the team is providing timely customer follow-up on all issues or concerns
- Act as liaison between operations and customers by managing account and account needs
- Communicate concerns and route reports to appropriate team members
- Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
- Provide ongoing training to team members as needed
Requirements:
- 2 years customer service experience in a warehouse and/or logistics environment
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Basic math skills
- Demonstrated phone and email skills
- Must be able to lift a minimum of 20 lbs.; weight may be more dependent upon facility
- Ability to work a flexible work schedule and shift, including weekends if needed
Why Lineage?
At Lineage Logistics Holding, LLC, we value respect and care about our team members. We offer a safe, stable, reliable work environment, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.
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