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Client Support Representative

2 months ago

Manhattan, Kansas, United States Wedgewood Village Pharmacy, LLC Full time
Work Schedule:

Your role will be based on-site. Standard working hours are Monday to Friday from 8:00 a.m. to 5:00 p.m., with potential flexibility to adjust to later hours in the future.

Key Responsibilities:
  • Provide exceptional customer service with compassion, empathy, and patience.
  • Efficiently manage patient and prescriber profiles across various systems.
  • Adapt swiftly to diverse customer interactions, including inbound, outbound, and written communications via email, phone, SMS, and chat.
  • Collaborate effectively with team members while also being able to work independently.
  • Engage with colleagues across pharmacy and fulfillment operations.
  • Identify workflow efficiencies and contribute feedback as the team evolves.
  • Maintain a positive and professional demeanor, prioritizing the needs of our clients and their pets.
Candidate Profile:
  • A quick learner who is open to coaching and comfortable with change.
  • A caring individual with a passion for animals and their caregivers.
  • Strong attention to detail and adherence to established procedures.
  • Self-driven and thriving in a dynamic work environment.
  • Effective communicator with persuasive skills.
  • Proficient in computer usage and internet navigation.
  • A dependable team member with a consistently positive attitude.
  • Capable of performing basic calculations with ease.
Qualifications:
  • High school diploma or equivalent.
Preferred Experience:
  • Previous experience in retail or customer service roles.
  • Experience in a contact center environment.
  • Familiarity with pharmacy technician duties.
  • Background as a veterinary technician or in a similar capacity.
  • Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Some college education or a degree is a plus.
  • Bilingual candidates, especially those who speak Spanish, are encouraged to apply.
Benefits:
  • Competitive compensation with regular merit reviews and opportunities for overtime.
  • Generous paid time off that increases with tenure.
  • Career advancement opportunities within the Customer Care department.
  • Comprehensive benefits package, including health, dental, life, and disability insurance.
  • 401(k) retirement plan with substantial employer contributions.
About Wedgewood Village Pharmacy, LLC:

Wedgewood is recognized as a leading provider of compounded veterinary medications. Our recent merger with Blue Rabbit enhances our ability to offer veterinarians innovative software solutions that improve patient care. Together, we serve a vast network of veterinary professionals and support the health of numerous animals each year.

Wedgewood is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds. If you require accommodations due to a special need or disability, please inform your recruiter.