Service Desk Support Specialist
3 weeks ago
At Associa, we are seeking a skilled Service Desk Analyst I to join our team. As a key member of our support team, you will be responsible for providing timely and effective technical support to our employees. Your primary goal will be to resolve technical issues efficiently, ensuring the highest level of customer satisfaction.
Key Responsibilities
- Provide prompt and professional technical support to employees via phone, email, or in-person.
- Diagnose and troubleshoot technical problems, escalating complex issues to senior technicians as needed.
- Communicate case status updates to management and end-users, ensuring transparency and accountability.
- Maintain effective relationships with users, fostering a positive and supportive environment.
Required Qualifications
- 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience.
- Previous Service Desk or Call Center experience.
- A+ Certified - Preferred.
Personality Traits
- Self-starter with a strong motivation to deliver exceptional results.
- Task-oriented with a focus on meeting deadlines and exceeding expectations.
- Team player with excellent communication and interpersonal skills.
- Ability to think critically and outside the box to resolve complex technical issues.
About Us
Associa is a leading community management company with over 300 branch offices across North America, serving more than 7.5 million residents worldwide. Our 15,000+ team members are dedicated to delivering unparalleled education, expertise, and innovation to our communities.
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