IT Support Specialist
2 weeks ago
The IT Support Specialist will be responsible for delivering exceptional customer service to internal associates by utilizing procedures, policies, and standards to assist end-users with troubleshooting computer, mobile device, and printer issues. This role requires a strong understanding of PC operating systems, software installation, network troubleshooting, and web-based applications.
Key Responsibilities:
- Provide technical support for all Information Technology products and services, including answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality.
- Identify, diagnose, and effectively resolve technical issues both local and remote via phone, chat, ticket, or email.
- Record information in the company's ticketing system and update Support Desk tickets with appropriate entries of activity.
- Configure, troubleshoot, upgrade, and decommission end-user IT-related equipment, including desktops/laptops, printers, mobile devices, and Mitel phones.
- An associate degree in a technology field or 3 years of experience in a similar position.
- A+ certification.
- Demonstrated success in establishing goals, objectives, and change management plans.
- Strong communication and collaboration skills.
- Expertise and training in providing technical support.
- Network + / Security+ / ITIL Foundation Certification.
At OTC Industrial Technologies, we believe that our employees are our greatest strength. We invest in our people and growth from within, providing a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward. We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision care coverage, a 401(k) savings plan, paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and an Employee Assistance Program.
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