IT Support Specialist

2 weeks ago


Columbus, Ohio, United States OTC Industrial Technologies Full time
Job Summary:

The IT Support Specialist will be responsible for delivering exceptional customer service to internal associates by utilizing procedures, policies, and standards to assist end-users with troubleshooting computer, mobile device, and printer issues. This role requires a strong understanding of PC operating systems, software installation, network troubleshooting, and web-based applications.

Key Responsibilities:
  • Provide technical support for all Information Technology products and services, including answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality.
  • Identify, diagnose, and effectively resolve technical issues both local and remote via phone, chat, ticket, or email.
  • Record information in the company's ticketing system and update Support Desk tickets with appropriate entries of activity.
  • Configure, troubleshoot, upgrade, and decommission end-user IT-related equipment, including desktops/laptops, printers, mobile devices, and Mitel phones.
Requirements:
  • An associate degree in a technology field or 3 years of experience in a similar position.
  • A+ certification.
  • Demonstrated success in establishing goals, objectives, and change management plans.
  • Strong communication and collaboration skills.
  • Expertise and training in providing technical support.
Preferred Qualifications:
  • Network + / Security+ / ITIL Foundation Certification.
About OTC Industrial Technologies:

At OTC Industrial Technologies, we believe that our employees are our greatest strength. We invest in our people and growth from within, providing a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward. We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision care coverage, a 401(k) savings plan, paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and an Employee Assistance Program.
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