Principal Services Product Manager

1 day ago

Madison, Wisconsin, United States Emerson Full time
Job Title: Principal Services Product Manager

The Global Services Portfolio team is a key enabler for Global Services, simplifying and converging services offerings to help customers achieve their desired outcomes.

This role will partner with Business Unit (BU) leadership, Product R&D, and Services to deploy services complementary to BUs' technologies, enabling customers to achieve successful outcomes and optimizing business profitability.

A successful BU Services Engineering Product Manager will design and implement service capabilities that are easy to sell, deliver, and add value to customers, while contributing to BUs' profitability.

Key Responsibilities:
  • Conduct regular services business updates for essential team members, including BU leadership, Services leadership, and quarterly ELT updates.
  • Research user experience and needs, current market trends, and general functionality to better understand service specifications.
  • Identify and prioritize market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and return on investment.
  • Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, minimizing delivery costs and improving profitability.
  • Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
  • Incubate and validate services designs in collaboration with Services Validation Engineers, delivering the service to a limited set of customers.
  • Maintain post-sales services roadmap, ensuring coverage across the BU and across all phases of services lifecycle.
  • Support services BU Offering Management in marketing and sales strategies, including pricing, sales enablement, and customer training.
  • Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
  • Responsible for continuous improvement of released services, including performance monitoring and improvement change orders.
  • Responsible for sunsetting services by supporting such decisions and implementing the retirement of applicable services.
Requirements:
  • 5+ years of services delivery, services product management, or equivalent experience.
  • 3+ years in the T&M or Control and Automation or relevant high-tech industry.
  • Demonstrated success in driving cross-functional alignment and execution.
  • Strong executive-level communication and presentation abilities.
  • English Language Proficiency with effective oral and written communication skills.
  • Travel – 20% to global Services sites and customer locations as needed.
About Emerson:

Emerson is a global leader in automation technology and software, helping customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security, and reliability.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

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