Field Support Technician
3 weeks ago
At Red Knight Solutions, LLC, we're committed to partnering with talented individuals to find the perfect fit for their future. Our SWAT team approach is built on aligning expertise with client needs to forge lasting partnerships.
We're seeking a skilled Field Specialist to join our Infrastructure Delivery team. Reporting to the Territory Supervisor, this role will involve performing hardware-focused, break fix services and solutions on various client products. The ideal candidate will possess the ability to troubleshoot and repair equipment, think critically, and make decisions based on established guidelines.
Key Responsibilities:
- Providing customer support for designated equipment
- Communicating effectively in written and verbal form
- Delivering exceptional customer service
- Completing administrative tasks associated with each call
- Responsible for asset control and return
- May provide guidance to colleagues
Requirements:
- Technical school certification or equivalent, and 1-2 years of relevant experience
- Ability to drive to client locations
- Ability to lift and move computer equipment up to 50 lbs.
- Valid driver's license and reliable transportation
- Basic repair tool kit ownership
Benefits:
- $45 per call, with $5 per call per diem
- Dell/Lenovo paid certification training
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