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Host/Hostess - Front of House

2 months ago

Saint Louis County Missouri, United States The Westin St. Louis Full time

About Our Team:

The Westin St. Louis is a premier downtown hotel that offers a unique blend of modern luxury and warm hospitality. Our team is dedicated to providing exceptional service and creating memorable experiences for our guests.

We are committed to building a diverse and inclusive workplace, where every associate feels valued and empowered to succeed. Our benefits package includes competitive pay, comprehensive health insurance, and opportunities for professional growth and development.

Job Summary:

The Host/Hostess is the first point of contact for our guests, and plays a critical role in setting the tone for their stay. As a Host/Hostess, you will be responsible for greeting guests, seating them, and ensuring that their dining experience is exceptional.

Key Responsibilities:

  • Meet and greet guests as they arrive, offer choice of seating, and escort them to their table
  • Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management
  • Maintain proper set-up of dining room
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant
  • Comply with attendance rules and be available to work on a regular basis
  • Perform any other job-related duties as assigned

Requirements:

  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials
  • Ability to remember, recite, and promote the variety of menu items
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons
  • Effective verbal and written communication skills

Benefits:

  • Competitive pay and comprehensive health insurance
  • Opportunities for professional growth and development
  • Comprehensive benefits package, including 401(k) matching and pet insurance
  • Discounts through our 'YouDecide' and Hotel Room Discount programs

Equal Opportunity Employer:

The Westin St. Louis is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building a workplace that is inclusive and respectful of all individuals.