Host/Hostess

2 days ago

Missouri USA, United States Colton's Steak House Full time
Host/Hostess Job Description

A Colton's Host/Hostess is the first point of contact for guests, responsible for creating a warm and welcoming atmosphere. This role requires a friendly demeanor, exceptional customer service skills, and the ability to multitask.

Key Responsibilities:
  • Greet and welcome guests with a genuine smile and positive attitude.
  • Manage the flow of guests by taking names, assigning tables, and ensuring efficient seating.
  • Learn to calculate and provide accurate wait times and keep guests informed of the status of their table.
  • Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
  • Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair seating process.
  • Escort guests to their assigned tables, present menus, server name, and assist with seating arrangements.
  • Accommodate special seating requests if possible and engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
  • Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
  • Handle guest complaints or issues professionally or bring them to the manager when necessary.
  • Assist in coordinating take-out and managing the wait list.
  • Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
  • Monitor and manage smooth and efficient table turnover.
  • Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
  • Uphold high standards of cleanliness and hygiene throughout the restaurant.
Requirements:
  • Legally authorized to work in the United States.
Preferred Qualifications:
  • 16 years or older.

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